Terms and Conditions

Hooked Tackle Ltd welcome any feedback you may have. Please email spencer@hookedtackle.co.uk for any enquires or feedback you have.

 

Hooked Tackle Ltd
88 All Saints Road
Newmarket
Suffolk
CB8 8HF
Phone: (01638) 661594
Email: spencer@hookedtackle.co.uk

 

Making A Purchase

 

Making a purchase from our store is very simple. Just browse the site until you find your required item/items, and click on the items that you wish to buy. This will then put them into the shopping basket. Once this stage is complete and you have everything added to your basket that you require, click on “Secure Checkout" and you will be asked for all your details required to make the purchase. 

 

We accept Maestro/Switch/Electron/Visa and MasterCard all of which are processed securely using PayPal. 


In the event that any items are out of stock they will not be placed on back order and you will be emailed to let you know which items from your order are out of stock and how you would like to proceed. We will offer an alternative or refund as per your instruction.


Shipping And Handling

 

Currently all orders (except items over 1.5mtrs) over £20 are FREE DELIVERY.

 

The maximum shipping we will charge is £12.99, however when we come to pack your order depending on the size and weight we will only charge the shipping at cost, this can be as little as £2.99. 

 

When sending longer items such as Rods, Poles and Landing nets we will contact you to take payment for the additional postage due to the length. This postage will be at cost. 

 

Unfortunately we only ship to England, Scotland, Wales and Northern Ireland at present.

Delivery Information

 

We will normally send your order within 24 hrs on either a 48 hour service or 24 hour service depending on what you have selected at checkout and also the price of the items within the package.

Tax Charges

 

All the prices quoted within this site include 20% VAT where applicable.

Payment Security

 

All credit card numbers are securely protected within the PayPal software and will never be shared, shown or become available to anyone else.

 

Contacting Us

 

If you need to Contact us for any reason, please email us on spencer@hookedtackle.co.uk or you can also call us on (01638) 661594. Phones will be answered Tuesday-Thursday 9am-5:30pm and Friday-Saturday 9am-6pm or you can write to us at:

 

Hooked Tackle Ltd
88 All Saints Road
Newmarket

Suffolk
CB8 8HF

 

Returns Policy

 

If you are unhappy with any item we will do our best to exchange unsuitable or unwanted items, as long as they have not been used and are returned to us in their original condition with original packaging. The items need to be returned within 14 working days. Please contact us via telephone or e-mail prior to return and also include your full details of name, address and purchase date inside the parcel. Please ensure your item is sufficiently insured as we will not be responsible for items lost by couriers in the return of any item.When returning an item or items the return postage will be paid by the customer.

Should an item develop a fault within the manufacturers warranty and is deemed to have a fault by the said manufacturer, we will replace or refund you according to the manufacturers instructions. Please contact us prior to the items return to authorise the claim and in case there is a simple resolution without the need to return the item.

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